Zoobe.pk Shipping Policy – Detailed Professional Version

1. Introduction

Zoobe.pk is a leading **e-commerce platform in Pakistan**, providing products to Consumers, Sellers, Suppliers, and Dropshippers.
The platform delivers products via **Cash-on-Delivery (COD)** and other payment methods.
This Shipping Policy explains how **orders are processed, shipped, delivered, and handled in case of any issues**.

By placing an order on Zoobe.pk, users agree to comply with this Shipping Policy.

2. Shipping Methods

A. Cash-on-Delivery (COD)

* Available in all eligible regions within Pakistan
* Payment is collected at the time of delivery
* COD orders are verified to ensure successful delivery

B. Courier / Logistics Services

* Zoobe.pk uses trusted courier partners such as TCS, Leopards, and other local logistics providers
* Sellers, Suppliers, and Dropshippers may use their preferred courier, provided they comply with Zoobe.pk guidelines

C. Express / Priority Shipping

* Available in selected cities and regions
* Faster delivery is available for an additional charge (if applicable)

D. International Shipping (Future Feature)

* International orders will be shipped via selected courier partners
* Customs duties, import taxes, and regulatory compliance are the responsibility of the buyer
* Estimated delivery time depends on the destination country

3. Order Processing Time

* **Order Verification:** All orders are verified within **24–48 hours**
* **Packaging:** Sellers/Suppliers are responsible for safe and secure packaging
* **Processing:** Standard orders are processed within **1–3 business days** after verification
* **Special Products:** Custom or large orders may require additional processing time

4. Estimated Delivery Time

* **Local Deliveries (within Pakistan):**

  * Standard: 3–7 business days
  * Express: 1–3 business days
* **Remote Areas:** Additional 2–5 days may apply
* **International Deliveries:** Estimated 7–21 business days, depending on customs and logistics

5. Shipping Charges

* Zoobe.pk may provide **Free Shipping** on selected products or subscription plans
* Additional charges may apply for:

  * Remote locations
  * Express or priority shipping
  * Oversized or heavy products

6. Order Tracking

* Every shipment is assigned a **tracking number**
* Users can track their orders via their Zoobe.pk account or the courier partner’s tracking portal
* Status updates include: Order Confirmed → Shipped → In Transit → Delivered

7. Delivery Issues

A. Lost or Damaged Shipments

* Sellers, Suppliers, or Zoobe.pk will investigate any reported lost or damaged shipments
* Replacement or refund will be processed according to the **Return & Refund Policy**

B. Delayed Shipments

* Delays may occur due to:

  * High order volume
  * Adverse weather conditions
  * Remote delivery locations
* Users should contact Zoobe.pk support for updates

C. Failed Delivery Attempts

* Multiple delivery attempts may be made
* If delivery fails repeatedly, the order may be returned to the seller or warehouse

8. Returns and Reshipment

* Zoobe.pk follows a structured **Return & Refund Policy**
* Returned shipments due to delivery issues will be:

  * Reshipped at no extra charge (if applicable)
  * Refunded according to the payment method and verification

9. Responsibilities of Users

* Provide accurate **shipping address, contact details, and identification**
* Ensure someone is available to receive the shipment
* Notify Zoobe.pk immediately in case of address changes or delivery issues

10. Responsibilities of Sellers, Suppliers, and Dropshippers

* Pack products securely to avoid damage during transit
* Ship orders on time according to Zoobe.pk’s processing timelines
* Provide valid tracking information for every order
* Cooperate with Zoobe.pk to resolve delivery-related complaints

11. Security and Safety

* Zoobe.pk ensures that all shipments are handled safely by authorized logistics partners
* Any unauthorized tampering or misuse of shipment by external parties is beyond Zoobe.pk’s control
* Users are encouraged to report delivery issues immediately

12. Policy Updates

* Zoobe.pk may update the Shipping Policy periodically to reflect changes in:

  * Logistics partners
  * Shipping charges
  * International delivery
  * Business operations
* Updated policy will be published on the website and applied to all future orders

13. Contact Information

For shipping-related queries or complaints, users can contact Zoobe.pk **Customer Support 

Email: support@zoobe.pk