Zoobe.pk – Refund & Return Policy

**Last Updated: September 2025**

At Zoobe.pk, we highly value our customers’ trust and aim to make your shopping experience **easy, secure, and transparent**. If the product you receive does not meet your expectations, this document provides a complete explanation of the **return and refund process**.

1. Return Period

* Customers can return a product within **7 days of receiving it**.
* The return period starts from the day of delivery.

2. Return Conditions

* The product must **not be used or damaged**.
* Must be returned in its **original packaging**.
* All accessories, manuals, and tags must be included.
* For **Change of Mind**, only products that have **not been opened or used** are eligible for return.
* If the delivered product is **different from the original picture or description**, it falls under the **Defective / Wrong Product** category and is eligible for a full refund.

3. Non-returnable Items

* **Innerwear** and intimate apparel
* Used or opened products
* Perishable items: food, dry fruits, etc.
* Custom-made or personalized products

4. How to Return

1. Follow the **“Return Process”** in your Zoobe.pk dashboard or contact **Zoobe.pk Customer Support**.
2. Submit a return request with order details.
3. Receive instructions for returning the product:

   * Pick-up or Drop-off options may be available.
4. The Quality Control (QC) team will inspect the returned product.
5. Refund will be processed after QC approval.

5. Refund Policy

* **Defective, Damaged, Wrong Product or Not as Described:** Full refund + shipping charges
* **Change of Mind (eligible products):** Only the product price will be refunded (shipping charges not included)
* Refunds will only be processed after QC approval.

6. Refund Method & Timeline

* Refund will be issued via the same method used for payment:

  * Bank Transfer
  * JazzCash / Easypaisa / Raast
  * Zoobe.pk Wallet
  * Debit/Credit Card reversal
* Refunds are generally completed within **5–10 business days**.

7. Return Shipping Charges

* Return due to Zoobe.pk or seller error → Zoobe.pk will cover the shipping charges.
* Return due to **Change of Mind** → Customer will bear the shipping charges.
* Products must be securely packed before returning.

8. Contact Information

For any questions or assistance:

Zoobe.pk Customer Support
 Email: support@zoobe.pk